Module 3: Conflict Resolution Techniques

About the Module 3: Conflict Resolution Techniques

The Conflict Resolution Techniques module provides a comprehensive approach to conflict resolution. It begins by assessing the conflict through clarification of its source, fostering safe communication environments, active listening, and thorough investigation. It then guides how to create common ground, identifying mutual goals and collaboratively agreeing on the most effective solutions, then delineating each party’s responsibilities. Lastly, it emphasizes evaluating the resolved conflict to identify preventative measures, ensuring such conflicts are less likely to arise.

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